Fuel iX Agent Trainer

Master essential CX skills faster

Accelerate agent proficiency by 25-50% with realistic voice and chat AI simulation

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Contact centers struggle to accelerate agent learning curves

Traditional classroom and video training are one-dimensional, while one-on-one role-playing isn't scalable. Instead, customizable training simulations allow agents to practice extensively in a risk-free environment, receiving immediate feedback. This approach accelerates proficiency for agents - whether they are new or need a refresher - reducing training costs and ramp time while enhancing service quality.

Agent Trainer speeds time to proficiency

Reduced training time and cost

AI-powered voice and chat simulation leads to faster skill and knowledge acquisition, reducing the amount of time and cost needed to get an agent fully ramped and ready for live customer calls.

Improved agent quality

Customizable training scenarios enable numerous role-playing exercises in a safe environment with immediate feedback. This results in agents who demonstrate higher confidence and better overall quality.

Complete insights on training sessions

The manager’s view shows the results and assessments of every training session, providing you with a comprehensive view of team members’ performance so you can develop tailored coaching and guidance based on the individual’s training needs.

Put agents on the fast path to proficiency in three phases

Setup

  • Configure training scenarios based on your cases
  • Set evaluation criteria based on your business goals
  • Authentication using SSO and magic link

Train

  • Interact dynamically with AI text and voice
  • Choose customer personas
  • Converse in multiple languages

Evaluate

  • Receive automated roleplay evaluations
  • Evaluate with custom criteria
  • Get quantitative & qualitative feedback

Built for business

Fuel iX Agent Trainer is the first of its kind application, built and battle-tested in TELUS Digital's contact center outsourcing business. Fuel iX applications enhance flexibility, agility, control and trust for enterprises.

Flexibility

  • Access an extensive library of LLM models from various top-tier providers
  • Use model keys provided by Copilots or your own keys for additional inference control
  • Adjust model settings for maximum productivity and safety

Control

  • Monitor model usage, set restrictions, and manage user permissions
  • Modify AI model access, including custom or open-source models
  • Interact in English or French (Canadian)

Trust

  • Choose different privacy options to keep your data secure
  • Utilize private, encrypted chat histories
  • Elect options for AI inference and data storage that does not leave Canadian borders

Accelerate agent proficiency today!

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